Frequently Asked Questions

Everything you need to know about your Cole Haan experience.

What is the standard shipping timeframe?

Standard shipping typically takes 3-5 business days. We also offer expedited and overnight shipping options for those who need their orders sooner.

What is your return policy?

We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached.

How do I care for my leather shoes and bags?

To maintain the quality of your leather goods, we recommend using a soft, damp cloth for cleaning and applying a high-quality leather conditioner periodically.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery windows vary by location and will be calculated at checkout.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Affirm.